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GDPR Compliance Statement

Last updated: September 29, 2026

Our Commitment to Data Protection

Plateau-flow is committed to compliance with the General Data Protection Regulation and the Data Protection Act 2018. This statement outlines how we fulfill our obligations as a data controller.

Lawful Basis for Processing

We process personal data under the following lawful bases:

  • Consent: When you voluntarily submit information through our inquiry forms
  • Legitimate Interests: To respond to business inquiries and maintain client relationships
  • Contract Performance: When executing project agreements and delivering services
  • Legal Obligation: To comply with applicable United Kingdom legislation

Data Subject Rights

Under GDPR, individuals have the following rights regarding their personal data:

Right to Access

You may request confirmation of whether we process your personal data and obtain a copy of such data. We will respond to access requests within one month.

Right to Rectification

You may request correction of inaccurate or incomplete personal data we hold about you.

Right to Erasure

You may request deletion of your personal data when it is no longer necessary for the purposes collected, you withdraw consent, or you object to processing. This right is subject to legal limitations.

Right to Restrict Processing

You may request we limit processing of your personal data in specific circumstances, such as when accuracy is contested or processing is unlawful.

Right to Data Portability

You may request your personal data in a structured, commonly used, and machine-readable format for transfer to another controller.

Right to Object

You may object to processing based on legitimate interests or for direct marketing purposes. We will cease processing unless we demonstrate compelling legitimate grounds.

Rights Related to Automated Decision-Making

We do not engage in automated decision-making or profiling that produces legal or similarly significant effects.

Exercising Your Rights

To exercise any of these rights, contact us using the details provided below. We may request verification of your identity before processing requests to ensure data security.

Data Retention Periods

We retain personal data only as long as necessary for the purposes collected:

  • Inquiry data: 24 months from last contact unless ongoing business relationship exists
  • Client project data: Duration of engagement plus 7 years for contractual and legal obligations
  • Website analytics: 26 months

Data Security Measures

We implement appropriate technical and organizational measures including:

  • Encryption of data in transit and at rest
  • Access controls limiting data access to authorized personnel
  • Regular security assessments and vulnerability testing
  • Staff training on data protection principles
  • Incident response procedures for data breaches

Third-Party Data Processors

We engage third-party processors for website hosting and technical services. All processors are selected based on their ability to provide sufficient guarantees of GDPR compliance. Data processing agreements are established with all processors.

International Data Transfers

Personal data is primarily processed within the United Kingdom. Any international transfers comply with GDPR requirements through appropriate safeguards such as standard contractual clauses or adequacy decisions.

Data Breach Notification

In the event of a personal data breach likely to result in risk to your rights and freedoms, we will notify you without undue delay. We maintain internal procedures to detect, report, and investigate breaches.

Children's Privacy

Our services are directed toward business professionals and organizations. We do not knowingly collect personal data from individuals under 16 years of age.

Complaints and Supervisory Authority

If you believe we have not handled your personal data in accordance with GDPR, you have the right to lodge a complaint with the Information Commissioner's Office:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
United Kingdom
Website: ico.org.uk

Contact Our Data Protection Officer

For questions regarding data protection or to exercise your rights:

Plateau-flow
142 Kingsland Road
London E2 8DY
United Kingdom
Email: [email protected]

Updates to This Statement

We review this GDPR compliance statement regularly and will update it as necessary to reflect changes in our processing activities or legal requirements.

Plateau-flow

Broadcast design specialists transforming production spaces across the United Kingdom.

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