Privacy Policy

Last updated: September 29, 2026

Introduction

Plateau-flow respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard information when you visit our website or engage with our services.

Information We Collect

We may collect and process the following categories of personal data:

• Contact information including name and email address
• Project inquiry details and service preferences
• Technical data including IP address, browser type, and device information
• Usage data about how you navigate and interact with our website

How We Use Your Information

We use your personal data for the following purposes:

• To respond to your inquiries and provide requested information about our services
• To develop project proposals and communicate regarding potential engagements
• To improve our website functionality and user experience
• To comply with legal obligations and protect our legitimate business interests

Legal Basis for Processing

We process your personal data based on:

• Your consent when you submit inquiry forms
• Legitimate interests in operating our business and responding to commercial inquiries
• Contractual necessity when engaging in project agreements
• Legal obligations under applicable United Kingdom regulations

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected. Inquiry information is typically retained for two years unless an ongoing business relationship develops. You may request deletion of your data at any time subject to our legal obligations.

Data Sharing

We do not sell or rent your personal information to third parties. We may share data with:

• Service providers who assist with website hosting and technical infrastructure
• Professional advisors including legal and accounting consultants
• Regulatory authorities when required by law

Your Rights

Under applicable data protection legislation, you have the right to:

• Access your personal data and receive a copy
• Correct inaccurate or incomplete information
• Request deletion of your personal data
• Object to processing of your personal data
• Request restriction of processing
• Data portability
• Withdraw consent at any time

Cookies and Tracking

Our website uses cookies to enhance functionality and analyze usage patterns. You can control cookie preferences through our cookie banner or your browser settings. For detailed information, please review our Cookies Policy.

Security Measures

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

International Transfers

Your personal data is primarily processed within the United Kingdom. If data is transferred internationally, we ensure appropriate safeguards are in place in accordance with data protection legislation.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. Material changes will be communicated through our website with an updated effective date.

Contact Information

For questions regarding this privacy policy or to exercise your data protection rights, contact us at:

Plateau-flow
142 Kingsland Road
London E2 8DY
United Kingdom
Email: [email protected]